Well...my computer has died. So this means that there won't be many posts on here until I get it fixed, which will probably happen when i get back to the states (i need to get the recovery disk). In the meantime though I thought I would share to you some news, or rather a warning against British Airways. I am now beyond furious at a situation that BA has put me in and they won't try to help resolve any of it. The responses we keep getting are "I understand that you'd be upset but unfortunately we can't do anything about it," very helpful wouldn't you say? So here's the situation:
I booked a ticket back in July or August of last year, round trip Seattle to Spain and then back in June. Getting to Spain was just fine and I even stopped in the London airport (Heathrow i believe) with only a few hour layover. Since September, some things have changed and BA no longer flys from Malaga to Heathrow. Instead they fly to Gatwick (still in London). Now this doesn't sound like too big of deal because it isn't but what comes next IS....
BA changed my original flight because of their change of route, so instead of me having a few hour layover at the same airport I will instead have to get from Gatwick to Heathrow...again, not too bad EXCEPT they are making me take all my luggage with me. So even though I'm flying on the same airlines, I have to drag all my bags from one airport to the other (remember i'm MOVING from Spain to Seattle so I'll have about 120lbs with me in luggage). Ok well, I've come to terms with that but they've also changed my flight so I will have a 26hr layover, in London, probably the most expensive cities in Europe (or maybe in the world).
Now the question is how do I get from Gatwick to Heathrow and on top of that, what do I do with all my luggage once I get there??? There is a shuttle (for 21pounds) between the airports. Ok, fine. Then if I want I can leave my luggage at the Heathrow airport for a mere 8 or 9 pounds (money) per bag (for 24hrs)...I will have 2 bags besides my hand luggage. Now after I get there what will I do? Being a relatively normal person, I am going to stay at a hostal (note- not a hotel) and I have to get there...well in London there's great transportation with the subway but it costs...so we're looking at 20-30 (or more) just to get to and from my hostal from the airport PLUS the cost of the hostal (not very much because its a hostal- 15pounds). So far we're looking at about 80pounds (about $130).
Of course that's not all, we have to factor in food, right? Well I have no idea what that'll cost but let's assuming around 30-50 pounds for the whole 26hr layover. Ok, now one more thing that I just found out today, obviously I will have to pay for extra baggage since I will have 2 check-in bags. Usually an extra bag costs around $50/60, ok, I'm fine with that BUT as of today I found out that I will have to pay twice. Why? Well because even though I'm taking the same airlines, I'm switching airports and they're making me check-in my baggage again which apparently means I have to pay twice...so thats another $50.
Are you freaking kidding me!?!?!?
I wouldn't be so mad if they made some effort to help me on this since THEY'RE the ones who changed my flight, but NO. They're leaving it all to me to pay about 150 pounds ($250) for something that I didn't even elect...
You're probably also thinking...why not just ask for the money back and schedule another flight? Great idea right? Well it would be if they would refund half the ticket but all they're offering is $350 or so (keep in mind the ticket was over $1100). So I hope you can understand why I have written this very long, angry post about British Airways. I officially have no idea left of what to do to resolve this at least a little bit...any ideas from you guys???
I have an idea, but if I post it here it would probably get me banned from air travel all together. This situation definitely needs more publicity. BA sucks!!
ReplyDeletebring the case up to a higher level of management?
ReplyDelete